Do your products come with a Warranty?
We provide a one year warranty that all of our products will be free from defects in materials and manufacturing, under normal use and proper handling. Please contact support@hellolight.com if you have questions regarding this warranty.
What is the typical turnaround time?
All orders take about 1-2 business days to process, and then an additional 2-6 business days for shipping within the US / 6-12 business days for shipping to Canada.
Are batteries required?
Absolutely not. Our products draw power directly from the outlet.
What if my outlets are horizontal?
No problem! The product will install horizontally and work just fine. Just make sure to install where the bottom of our plate lines up with the ground side of the outlet! We have many customers who have done this and love it!
What countries do you ship to?
We currently ship to the U.S., Canada, and Mexico.
Is your product available in stores?
At this time we only sell through our website, we are not in any retail stores.
What about returns, exchanges and/or refunds?
Returns/Exchanges: To be eligible for a Return/Exchange, your item(s) must be in the same condition that you received it and must be in the original packaging and include all components. Contact our customer support team at support@hellolight.com to receive a Return Merchandise Authorization (RMA) Number.
Refunds: You have 30 calendar days to return an item(s) from the date you received it for a refund. Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment). If you receive a refund, the cost of shipping will be deducted from your refund. Restocking fees may apply. You will receive the credit within 7-14 business days, depending on your card issuer's policies. We stand behind our products and always do our best to take care of our customers. If your order exceeds the 30 days, you may be eligible for an exchange.
Shipping: You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are nonrefundable.
What color temperature are the LEDs in your lighting products?
The LED lights in our lighting products are a neutral white temperature. Approximately 4,000 Kelvins.
Which electrical receptacles are Hello Light products compatible with?
Hello Light products are for 120V outlets. They are NOT for use with non-standard outlets.